Shipping Policy

Order Processing

Orders are typically processed within 2–5 business days. Orders placed on weekends or holidays will begin processing on the next business day.

Processing times may be longer during product launches, sales, holidays, or periods of high order volume.

Shipping Rates

Shipping costs are calculated and displayed at checkout unless the product or promotion qualifies for free shipping.

Any free-shipping offer applies only where specifically stated.

Estimated Delivery

Once your order has shipped, estimated delivery times are typically:

• Standard Shipping: 3–7 business days
• Expedited Shipping: Based on the shipping option selected at checkout

Delivery estimates begin once the carrier receives the package and do not include order-processing time.

Carrier delays are outside of our control.

Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information once your order has been shipped.

Please allow up to 24–48 hours for tracking information to update.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you notice an error in your shipping information, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has entered fulfillment.

Orders returned because of an incorrect or undeliverable address may require additional shipping charges to be resent.

Lost, Stolen, or Delayed Packages

Once a package has been transferred to the shipping carrier, delivery is the responsibility of the carrier.

If your tracking information shows that a package was delivered but you cannot locate it, please contact the carrier first and check with household members, neighbors, or your local delivery office.

We will make reasonable efforts to assist with shipping issues but cannot guarantee replacement or reimbursement for packages confirmed as delivered by the carrier.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us promptly and include your order number and photographs of the item and packaging when applicable.

We will work to make it right.

Returns and Exchanges

Returns and exchanges are governed by our separate Return & Refund Policy.

Questions

For questions regarding an order or shipment, please contact us using the contact information provided on our website.